Ordering & Payment
-
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available through our secure checkout. Your payment information is always protected.
-
Is it safe to shop on your website?
Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
-
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
Shipping & Delivery
-
Where do you ship?
We ship worldwide. Shipping costs and delivery times vary by location.
-
How long will it take to receive my order?
Delivery times depend on your location. Most orders are delivered within 3-7 business days. You'll receive tracking information once your order ships.
Products & Materials
-
What is TENCEL™?
TENCEL™ is a premium, eco-friendly fiber made from responsibly sourced wood pulp. It's exceptionally soft, breathable, and naturally temperature-regulating. TENCEL™ is gentle on skin, absorbs moisture efficiently, and offers a luxurious, silky-smooth feel.
-
What does thread count (TC) mean?
Thread count refers to the number of threads woven into one square inch of fabric. Our 300TC cotton offers classic comfort and breathability, while our 400TC cotton provides premium softness and a more refined feel. Higher thread counts generally mean softer, more durable fabrics.
-
Why higher thread count (TC) isn't always better?
Very high thread counts are often misleading. Numbers above 400 are frequently achieved by twisting multiple yarns together and counting them separately, inflating the thread count without improving the fabric. True quality depends on the cotton, weave, and finishing. Well-balanced fabrics also remain more breathable, offering better comfort than textiles built around exaggerated thread count claims.
-
What is Smartdown fiber?
Smartdown is an eco-friendly fiber made from 100% recycled PET materials. It mimics the soft, fluffy feel of natural down while being completely hypoallergenic and sustainable. It's perfect for those with allergies or anyone seeking an environmentally conscious alternative to traditional down.
-
Are your products hypoallergenic?
Our Smartdown products (duvets, pillows, bolsters) are hypoallergenic and perfect for sensitive sleepers. Our cotton and TENCEL™ products are made from natural fibers that are generally well-tolerated by most people.
Returns & Exchanges
-
What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, please contact us within 7 days of receiving your order to discuss return or exchange options. Items must be unused, unwashed, and returned in their original packaging to be eligible for return.
-
Who pays for return shipping?
Return shipping costs depend on the reason for the return. Please contact our customer service team for specific details about your situation.
Contact & Support
-
How can I contact customer service?
You can reach us through the contact form on our website or email us directly. We typically respond within 24 hours during business days.
-
Do you have a physical store?
We currently operate online only, which allows us to offer premium quality at competitive prices by reducing overhead costs.
-
Can I request custom sizes, colors and embroidery?
Yes you can! Please contact us with your specific requirements.
Product Selection
-
How do I choose between TENCEL™, 400TC cotton, and 300TC cotton?
It depends on your preferences:
• TENCEL™: Best for those who want silky-smooth, eco-friendly luxury with superior moisture management
• 400TC Cotton: Ideal for those who prefer premium cotton with exceptional softness
• 300TC Cotton: Perfect for classic comfort, crisp feeling, breathability, and easy care -
What's the difference between a pillow case and a bolster case?
Pillow cases are designed for standard rectangular pillows (50x70cm), while bolster cases are cylindrical and designed for long bolster pillows (90-100cm length).